Politiki y'ingwate

Igihe cy'ingwate

Kuri bateri, kuva igihe yaguzwe, imyaka itanu iratangwa kuri serivisi ya garanti.
Ku bikoresho nk'ibyuma bitanga amashanyarazi, insinga, n'ibindi, kuva igihe byaguzwe, hatangwa umwaka umwe kuri serivisi y'ingwate.
Igihe cy'ingwate gishobora gutandukana bitewe n'igihugu kandi gikurikiza amategeko n'amabwiriza yo mu gace utuyemo.

Raporo y'ingwate

Abacuruza ibikoresho bafite inshingano zo gutanga serivisi ku bakiriya, ibikoresho by'ubuntu n'ubufasha bwa tekiniki bitangwa na ROYPOW ku bacuruzi bacu.

- ROYPOW itanga garanti hakurikijwe ibi bikurikira:

Igicuruzwa kiri mu gihe cyagenwe cya garanti;
Ibicuruzwa bisanzwe bikoreshwa, nta bibazo by’ubuziranenge byakozwe n’abantu;
Nta gusenya, kubungabunga, nibindi bidakurikije amategeko;
Nimero y'uruhererekane rw'ibicuruzwa, ikirango cy'uruganda n'ibindi bimenyetso ntibicika cyangwa ngo bihindurwe.

Gutanga garanti

1. Ibicuruzwa birengeje igihe cy'ingwate bitaguzwe igihe cyo kongera garanti;

2. Kwangirika guterwa n'ihohoterwa rikorerwa abantu, harimo no gutwikira ubwihindurize, impanuka iterwa n'impanuka, kugwa no gutobora;

3. Kuraho bateri nta ruhushya rwa ROYPOW;

4. Kunanirwa gukora cyangwa gusenywa ahantu habi hari ubushyuhe bwinshi, ubushuhe, ivumbi, ibintu byangiza n'ibisasu, nibindi;

5. Kwangirika guterwa n'uruziga rugufi rw'amashanyarazi;

6. Kwangirika guterwa n'icyuma gishyushya kitujuje ibisabwa kitujuje ibisabwa n'igitabo cy'amabwiriza y'ibicuruzwa;

7. Ibyangiritse biterwa n'imbaraga zikomeye, nk'umuriro, umutingito, umwuzure, inkubi y'umuyaga, n'ibindi;

8. Kwangirika guterwa no gushyiraho nabi ibintu bidakurikije amabwiriza y'ibicuruzwa;

9. Igicuruzwa kidafite ikirango cya ROYPOW / nimero y'uruhererekane.

Uburyo bwo gusaba ibirego

1. Nyamuneka banza uganire n'umucuruzi wawe kugira ngo urebe neza igikoresho gikekwaho inenge.
2. Nyamuneka kurikiza ubuyobozi bw'umucuruzi wawe kugira ngo utange amakuru ahagije mu gihe igikoresho cyawe gikekwaho ikibazo kiri ku ikarita ya garanti, inyemezabwishyu y'ibicuruzwa byaguzwe, n'izindi nyandiko zijyanye nabyo niba bikenewe.
3. Iyo ikosa ry'igikoresho cyawe rimaze kwemezwa, umucuruzi wawe asabwa kohereza ikirego cy'ingwate kuri ROYPOW cyangwa umufatanyabikorwa wemewe hamwe n'amakuru yose akenewe.
4. Hagati aho, ushobora kuvugana na ROYPOW kugira ngo uhabwe ubufasha unyuze kuri:

Urubuga
www.roypow.com/support
Imeri:

service@roypow.com (Global)

service@roypowusa.com (USA)

Umuti

Iyo igikoresho kigize inenge mu gihe cy’ingwate yemewe na ROYPOW, ROYPOW cyangwa umufatanyabikorwa wacyo wemewe mu gace runaka agomba gutanga serivisi ku mukiriya, igikoresho kizakurikiza amabwiriza yacu akurikira:

yasanwe n'ikigo cya serivisi cya ROYPOW, cyangwa
gusana aho hantu, cyangwa

yasimbuwe igikoresho gisimbura gifite ibipimo bingana hakurikijwe icyitegererezo n'igihe serivisi imara.

Mu rubanza rwa gatatu, ROYPOW izohereza igikoresho gisimbura nyuma y’uko RMA yemejwe. Igikoresho cyasimbuwe kizaragwa igihe gisigaye cy’ingwate y’igikoresho cyabanje. Muri iki gihe, ntabwo ubona ikarita nshya y’ingwate kuko uburenganzira bwawe bw’ingwate bwanditswe muri database ya serivisi ya ROYPOW.

Niba wifuza kugura garanti ya ROYPOW yiyongereyeho hashingiwe ku garanti isanzwe, nyamuneka hamagara ROYPOW kugira ngo ubone amakuru arambuye.